Returns Policy

We are happy to accept returns If you are not totally satisfied with your purchase, you can return it within 7 days from date of receiving to receive a refund or exchange provided it is in as new condition and in its original box and packaging. Please use a tracking postal service when returning eg Tracked 24 or Tracked 48.

Any refunds will be processed by the same payment method as on the original order.

Availability of goods
All products are handmade and subject to availability, orders placed on items that have to be made up may take longer to be dispatched.

Damaged in transit
Should there be any damage to the delivered goods, details must be noted on any delivery documentation that may come with your order, it will be your responsibility to inform us within 24 hours.

Incorrect goods
It is your responsibility to notify us of any incorrect goods supplied within 2 days of delivery. If the items are not what you ordered, please email us and we will rectify or refund your item.

Delivery delays
We shall not be responsible where any failure or delay in delivery is due to circumstances beyond our control, including but not limited to Acts of God, fires, strikes, and failure of suppliers or distribution partners. In the event of such delay, our obligations under the contract will be suspended for the period of the delay.

Cancellation of orders
Should you for any reason need to cancel your order prior to its dispatch, please contact us at [email protected] stating your name and order number.

Please note: If your order has been prepared for packaging, cancellations can only be accepted for orders where no personalisation has been requested.